Zack Quaintance

People with disabilities regularly face accessibility challenges while using government websites. Solving these challenges has become more urgent, for two reasons. First, COVID-19 pushed more of life online, and it is often easier now to do business digitally than in person. Second, the U.S.

A  wave of states has recently created new full-time positions to work on digital inclusion and digital equity.

Digital equity is having a moment, but what happens when that moment ends? Angela Siefer, Executive Director of the National Digital Inclusion Alliance (NDIA), asked, “How do we keep this going?” The answer, Siefer said, is to figure out what the work needs to live on, specifically how practitioners can create “sustained, robust digital inclusion ecosystems in every community.” Digital inclusion ecosystems is a concept that the NDIA has already defined—a digital inclusion ecosystem is “a combination of programs and policies that meet a geographic community’s unique and diverse needs, where

The US Treasury Department awarded Kansas $15 million for digital equity work, with the money going toward public Wi-Fi, digital skills training, and more. In addition, 20 other states have applied for digital equity funding from the same source, with other awards expected to be made soon. “Kansas is just the first of many more to come,” said Joseph Wender director of the Treasury Department's Capital Projects Fund (CPF), which is part of the American Rescue Plan Act (ARPA).

The Affordable Connectivity Program (ACP) — which is a federal benefit intended to help more people get high-speed Internet at home — is yet to enroll more than 40 percent of households nationwide that are eligible for it. In fact, as of this writing, enrollment was at 37.4 percent. What this means, essentially, is that many in the U.S. who don’t have high-speed Internet at home are missing out on government money intended to change that.

American government civic leaders continue to prioritize digital inclusion and digital equity. In Boston (MA), elected officials, and tech leaders are collaborating to expand the scope of digital equity by making sure all residents have high-speed Internet, devices, and digital skills training. Additionally, Boston has a new focus; specifically, the City has broadened the scope of the work to also include looking at how technology can ease barriers toward equity for different groups.

The White House has taken its first steps toward distributing $45 billion of federal money aimed at getting the entire country connected to high-speed Internet, with President Biden inviting governors to start applying for these funds.

A group of municipal officials have formed a new advocacy group for municipal broadband in the United States, dubbed the American Association for Public Broadband (AAPB). "For decades, municipal networks have achieved success across the country. Now, with AAPB, we have a clear unified voice," the group noted on its new website.

As government and other groups that work directly with communities across the country increasingly prioritize digital equity, programs to train new experts in the field are steadily growing. The spike is a direct result of society — from government, to nonprofits, to individuals themselves — pushing for digital equity after COVID-19 made clear the importance of closing the digital divide.

Older adults have long needed help with technology. Because of this dynamic, for many years digital inclusion programs have worked extensively with older adults. Those efforts, however, became impossible to safely conduct at the height of the COVID-19 pandemic. So, advocates in the space had to get creative. Tobey Dichter is the CEO of Generations on Line, with more than 20 years of experience in digital inclusion work with seniors. Dichter’s group offers online tutorials to help those who are connected learn more about how to navigate and stay safe on the Internet.