Research

The largest cable and wireline phone providers in the US – representing about 96% of the market – have added about 15,400,000 subscribers over the past five years (compared to about 14,600,000 net adds over the prior five years). Top broadband providers added 8,000,000 subscribers over the past two years, including about 4,330,000 net adds over the past year, and about 3,670,000 net adds over the prior year. Net broadband additions in the second quarter of 2021, 890,000, were the most in any second quarter in the past decade, except for 2Q 2020.

As so many residential internet customers have needed to rely more heavily on their internet service provider to stay connected for work, school and entertainment, two-thirds (66%) of customer satisfaction is driven by the quality and speed of their internet connection and how the customer perceives the value of that connection, according to the JD Power 2021 US Residential Internet Service Provider Satisfaction Study. Verizon ranks highest in the East region with a score of 758 (on a 1,000-point scale), followed by Xfinity (725).

Global internet freedom declined for the 11th consecutive year. The greatest deteriorations were documented in Myanmar, Belarus, and Uganda, where state forces cracked down amid electoral and constitutional crises.

An analysis of the failure of US broadband policy to solve the rural–urban digital divide, with a proposal for a new national rural broadband plan. As much of daily life migrates online, broadband—high-speed internet connectivity—has become a necessity. The widespread lack of broadband in rural America has created a stark urban–rural digital divide. In Farm Fresh Broadband, Christopher Ali analyzes the promise and the failure of national rural broadband policy in the United States and proposes a new national broadband plan.

As social media and technology companies face criticism for not doing enough to stem the flow of misleading information on their platforms, a sizable portion of Americans continue to turn to these sites for news. A little under half (48%) of U.S.

With the transition of millions of children and post-secondary students to online-based emergency remote teaching and the widespread need for online telecommuting, the COVID-19 pandemic has underscored the need for nationwide reliable broadband access. A fixed, landline Internet connection is critical not only for education, but also for locating and applying for a job, working remotely, and partaking in telemedicine treatments.

The Federal Trade Commission made public the findings from its inquiry into past acquisitions by the largest technology platforms’ that did not require reporting to antitrust authorities at the FTC and the Department of Justice. The inquiry analyzed the terms, scope, structure, and purpose of these exempted transactions under the Hart-Scott-Rodino (HSR) Act and the FTC's reporting requirements by Alphabet, Amazon, Apple, Facebook, and Microsoft between January 1, 2010 and December 31, 2019. These companies comprise the top five US companies by market capitalization.

New York State has made great progress building broadband infrastructure and ranks second in the country for the share of population with access to basic broadband speeds. However, there are still over 250,000 New Yorkers for whom broadband service is unavailable in their neighborhood, and even more for whom broadband is unavailable in their home or place of business.

The Federal Communications Commission’s (FCC) Universal Service Fund (USF or Fund) has been one of the nation’s most important tools for connecting our nation, including rural communities, low-income families, schools, libraries, and rural health care facilities. However, the funding mechanism that supports the Fund is under significant duress. The “contribution base” – the revenues used to calculate USF contributions – has declined 63% in the last two decades, from $79.9 billion in 2001 to $29.6 billion in 2021.

Research indicates that people living in rural areas struggle to obtain broadband connections mainly because of the low density of housing. Fewer people living in a community, especially over large swaths of land, translates into higher costs to build and maintain the most common broadband technologies. This white paper on the rural broadband industry was researched and written by Doug Dawson, President of CCG Consulting, a telecommunications consulting firm that works with rural communities and providers.