CenturyLink DSL usage caps cause subscriber confusion

CenturyLink may be following the growing usage-based billing (UBB) trend where service providers place usage caps on bandwidth consumption, but the telco's policies are anything but clear for its end users. According to a thread in the Broadband Reports forum, a number of subscribers said they were confused about the bandwidth caps.

Some users were given a warning they went over their cap, while other "heavy users" got no warning or were told the service provider does not implement usage caps. One subscriber said their service was disconnected for consuming 250 GB for various months; another said that he was told "they absolutely don't have a data cap even on their slower speeds."