Comcast Apologizes for Customer Service Call From Hell

Comcast says it's sorry for the unusual inconvenience it caused AOL VP of product Ryan Block during a 20-minute phone call where Block, somewhat painfully, tried to disconnect his service while a customer service representative refused to do so.

"We are very embarrassed by the way our employee spoke with Mr. Block and Ms. Belmont and are contacting them to personally apologize," Tom Karinshak, Comcast Cable SVP of customer experience, said. "The way in which our representative communicated with them is unacceptable and not consistent with how we train our customer service representatives. We are investigating this situation and will take quick action.”