Like Comcast, Google Fiber now forces customers into arbitration

Google Fiber's new terms add a clause familiar to subscribers of other large Internet service providers: customers who want to sue the company must now instead submit to arbitration. The Google Fiber terms were updated recently with a note that they now "require the use of binding arbitration to resolve disputes rather than jury trials or class actions."

While the clause allows cases in small claims court, it otherwise forces customers to waive the right to bring legal actions against the Internet service provider. Arbitration must be sought on an individual basis, as the clause also prevents class arbitration. The previous terms of service did not have the binding arbitration clause, though they did limit Google Fiber's liability to the amount customers pay to use the services. The binding arbitration clause is similar to clauses implemented by Comcast, Charter, and AT&T, the three largest home Internet providers in the US.