Factors affecting the sustainability of telecentres in developing countries

Due to rapid technological changes, governments in developing countries have paid special attention to sustainability. However, understanding insights into the sustainability of telecentres remains an open question (Editor's note: telecentres are public places where people can access computers, the Internet, and other digital technologies). This paper aims to fill this gap. We conducted a case study analyzing the sustainability of telecentres in Vietnam. The paper finds that telecentres have shifted their concept to provide a wide range of services, both online and offline. Technological, political, and social sustainability are important for the sustainability of telecentres. The paper recommends that we should take the role of state-owned enterprises and the digital transformation into consideration to sustain telecentres. Furthermore, the paper finds that the mutual relation between political and technical sustainability with social sustainability has not been yet unveiled in the prior literature.