Frontier network outages get worse in NY, triggering state investigation

Frontier Communications customers are reporting more outages and longer repair times, and state government officials have decided to investigate. NY Public Service Commission (NY PSC) staff reported "that several Frontier Communications subsidiaries have significant service-quality problems, including escalating complaint rates, lengthy repair durations, and localized network reliability issues." NY PSC staff is seeking more detailed information from Frontier on customer trouble reports and "will work with Frontier to develop and implement a plan to improve poor localized network reliability conditions," the announcement said. New York isn't the only state investigating the company's service. A 2019 investigation by the Minnesota Commerce Department found that Frontier has failed to properly maintain its telecom network and failed to give refunds or bill credits to customers affected by outages that have sometimes lasted for months.