GAO Report: FirstNet Has Made Progress Establishing the Network, but Should Address Stakeholder Concerns and Workforce Planning

The US Government Accountability Office was asked to review FirstNet’s progress and efforts to ensure the network is reliable, secure, and interoperable. GAO (1) examined FirstNet’s efforts to establish the network; (2) obtained stakeholder views on network reliability, security, and interoperability challenges FirstNet faces and its efforts to address them; and (3) assessed FirstNet’s plans to oversee its network contractor. GAO reviewed FirstNet documentation, key contract oversight practices identified in federal regulations and other sources, tribal communication practices identified by federal agencies, and assessed FirstNet’s efforts and plans against these practices. GAO also interviewed FirstNet officials and a nongeneralizable selection of publicsafety, tribal, and other stakeholders selected to obtain a variety of viewpoints. GAO recommends that FirstNet fully explore tribal stakeholders’ concerns and assess its long-term staffing needs. FirstNet agreed with GAO’s recommendations.