Glitches and confusion are blocking users from Emergency Broadband Benefit Program assistance

The Federal Communications Commission has already signed up 2.3 million households for the Emergency Broadband Benefit Program, which was designed to help low-income users with affordable internet access during the pandemic. But while the agency is heralding these numbers as a success, the program appears to be plagued by ongoing issues that are causing some internet service providers to block eligible Americans from accessing up to $50 a month off of their internet bills. Those eligible for the Emergency Broadband Benefit program say they're getting rejected by Comcast and Spectrum after being approved by the FCC. These reported system errors and delays pose immediate risks for users, as the $3.2 billion pot of funding for the program is only expected to last a matter of months.