'It's digital colonialism': how Facebook's free internet service has failed its users

Free Basics, Facebook’s free, limited internet service for developing markets, is neither serving local needs nor achieving its objective of bringing people online for the first time. That’s according to research by citizen media and activist group Global Voices which examined the Free Basics service in six different markets – Colombia, Ghana, Kenya, Mexico, Pakistan and Philippines – to see whether it was serving the intended audience. Free Basics is a Facebook-developed mobile app that gives users access to a small selection of data-light websites and services. The websites are stripped of photos and videos and can be browsed without paying for mobile data. The Global Voices report identifies a number of weaknesses in the service, including not adequately serving the linguistic needs of local populations; featuring a glut of third-party services from private companies in the US; harvesting huge amounts of metadata about users and violating the principles of net neutrality.