Lifeline Program – Consumer Advocate Toolkit

The purpose of this toolkit is to provide consumer advocates with resources to help educate consumers about the Lifeline program and how to apply. To encourage and assist consumer outreach, USAC has created resources in this toolkit that organizations can use instead of creating outreach from scratch. Consumer advocacy groups, social service agencies, and other organizations that support low-income consumers are welcome to print and distribute any or all of the toolkit’s resources in their communities. We encourage any necessary translation of these resources in order to share them beyond English-speaking communities. A primary goal of consumer outreach should be to direct potential participants to the Lifeline program’s consumer information website: LifelineSupport.org. We encourage consumer advocates to utilize the content referenced below for any Lifeline-related outreach. If advocates would prefer to create their own materials, they should include a link to LifelineSupport.org