Maryland Announces Its Digital Service Leadership Team

Maryland has named the senior leadership team for its Digital Service, an IT department division that launched in January. The Digital Service aims to improve residents’ access to digital services and benefits, lower the costs of providing these services and help state agencies offer “well-designed and user-centered digital experiences.” Rather than rely on vendors or contractors for this work, the state chose to make the Digital Service an in-house team of full-time employees. Their skill sets span engineering, design, product, web experience and strategic investments. Department of Information Technology Chief Digital Experience Officer Marcy Jacobs will helm the Digital Service. His new leadership team includes David Holmes, who will serve as the team’s senior director of engineering, Lilly Madigan, who now becomes the senior director of user experience and service design, and new Senior Director of Web Experience Jeffrey Pass. Rounding out the team are senior director of product and platforms Henry Hall and senior director of strategic investments Jenny Smith.