Multiple Networks Better Positioned to Satisfy Consumers: Study

A study conducted on behalf of Amdocs finds that consumers value reliability, affordability, and uninterrupted access—and suggests that providers may benefit by offering all three via mixed-technology networks. Highlights of the study include: 

• Cable has the highest level of internet access (39 percent), followed by fiber (31 percent) and FWA (9 percent). The study found that 3 percent of consumers do not have a dedicated internet connection at home.

• 60 percent of respondents say their home internet is very reliable, and cite cost as the biggest issue.

• Fixed wireless access and satellite broadband are the new kids on the block. Amdocs says that FWA is emerging as a strong competitor but that nearly half of consumers—47 percent—have never heard of it.