NYC Office of Technology & Innovation: Strategic Plan 2022

This strategic pIan was developed by consulting with numerous experts and stakeholders to determine which priorities and initiatives would have the greatest impact on the everyday lives of New Yorkers and would leverage technology to make New York City government work better for all. The plan for 2022 was created to accomplish the following:

• Build A Connected City: Ensure that all New Yorkers have access to effectively engage with the digital economy and society.
• Advance Digital Service Delivery: Accelerate and simplify the delivery of City services and modernize supporting technologies.
• Harness the Power of Data: Integrate the City’s data assets to develop a unified view of the City; leverage data to track performance in real-time and advance data-driven operations.
• Tech Innovation for All: Develop NYC as a world-leading hub for inclusive and innovative technology.
• Enhance Technology Resiliency: Provide a reliable, consolidated, and secure technology foundation for City agencies and the people they serve.

The plan will be continually updated and modified based on our progress and further input from key stakeholders. OTI will measure and monitor outcomes and performance indicators associated with each strategic priority and initiative and issue regular progress reports.