Open Signal USA Fixed Broadband Experience

This report looks at four key measures of the broadband user experience: Broadband Download Speed, Broadband Upload Speed, Broadband Consistent Quality, and Broadband Video Experience. Together, these measures capture the wide range of ways that households use broadband services, ranging from remote work and education to video streaming and gaming. This is the first in a two-part series of reports on the US fixed broadband experience. This first report focuses on the five Internet Service Providers (ISPs) with the most extensive service areas: AT&T, Spectrum (Charter), T-Mobile, Verizon, and Xfinity (Comcast). These providers are the only ones with a claim to having a nationwide footprint. Key findings include:

• Xfinity comes first in two out of four metrics—Broadband Consistent Quality and Broadband Video Experience.
• In speed categories, Spectrum wins Broadband Download Speed outright, while AT&T triumphs for Broadband Upload Speed.
• Charter and Comcast win the most head-to-head matchups against Verizon, T-Mobile, and AT&T.
• Verizon outperforms T-Mobile in all head-to-head comparisons.