Painful Comcast cancellation phone calls targeted by California legislation

Proposed legislation in California would require Internet service providers to let customers cancel online, potentially ending the scourge of long, awkward cancellation phone calls. "You've seen the ads from companies that advertise the ease of signing up for their cable or Internet service over the Web," said California State Assemblyman Mike Gatto (D-43). "However, if individuals decide to cancel those same services, they're often forced to suffer through infuriating, time-consuming phone calls, often spending hours on hold." Assemblyman Gatto's bill is simple, saying, "If a cable or Internet service provider enables an individual to subscribe to its services through an Internet Web site, it shall also enable all of its customers to cancel their subscriptions through the Internet Web site."