For Puerto Ricans Off the Island, a Struggle to Make Contact After Maria

For the more than five million Puerto Ricans living on the United States mainland, it was bad enough to watch news reports on Sept 19 of Hurricane Maria ripping through an island where relatives and friends lived. What made it worse was not knowing how their loved ones had fared.

With the entire power grid knocked out and with more than 95 percent of wireless cell sites out of service, communication was all but impossible on Sept 21, and an already emotional day became even harder for the Puerto Rican diaspora. Federal Communications Commission Chairman Ajit Pai said that the hurricane’s impact on the island’s communications infrastructure had been “catastrophic,” and that the commission was trying to help. Some services, like texting and a few internet messaging apps, were reported to be working, but not consistently.