Verizon embraces change, innovation in time of coronavirus crisis

While there's been plenty of reports in regards to how service providers' networks have withstood the impact of the coronavirus pandemic, there hasn't been a lot of focus on how carriers pivoted internally to keep their employees safe and their customers connected to the services they rely on. Verizon's core crisis response team started preparing for the coronavirus' impact during the first week of March. On March 11, Verizon's leaders were briefed that most of the company's employees, which total 135,000, would need to start working from home. On March 16, Verizon let its employees know about the work from home (WFH) plans. Going forward, some of Verizon's employees may continue to be home based, but they'll have facilities where the teams can meet in person to collaborate. The employees that are more comfortable in office environments will return, but Verizon will carry forward the innovations and lessons learned from the COVID-19 crisis.