Why your emergency call might not be answered

Experts and government officials say 911 systems across the country are dangerously outdated and putting lives at risk, while 911 fees consumers pay on monthly phone bills to maintain and upgrade the systems are often diverted by states for other uses. In fact, Scripps found that two dozen states were named “diverters” by the Federal Communications Commission at least once from 2008-2015, and some were repeat offenders. Experts warn that the nation’s antiquated patchwork of 911 systems is an easy target for hackers who want to wreak havoc and criminals who want to hijack 911 and demand a ransom.