New York City sues T-Mobile, alleging 'abusive' sales tactics

The New York City government sued T-Mobile, alleging that its Metro stores routinely use "abusive sales tactics" such as selling used phones as if they are new and charging customers for services they didn't order. "Abusive sales tactics are rampant at Metro stores," the complaint says. "At least several dozen have sold used phones to consumers as though they were new, charged consumers for fake taxes and unwanted services, or enrolled consumers in expensive financing plans without their consent." T-Mobile's Metro division offers prepaid service over the T-Mobile wireless network and is branded as "Metro by T-Mobile." It was known as MetroPCS until a 2018 rebranding. T-Mobile has stressed that Metro and itself are one and the same, announcing that "Metro by T-Mobile is T-Mobile," the lawsuit noted. The Metro by T-Mobile abuses "do not end at the store," the NYC lawsuit says, extending its complaint to fine print revelations on the Metro website.