Options on the table for operators as the AI revolution rolls on

Spectate or participate. Those are the options on the table for operators as the AI revolution rolls on, Alianza CEO Brian Beutler argued. And the choice could mean the difference between hitching up to a growth engine or being left behind as a dumb pipe—again. Alianza recently unveiled Crux, a new orchestration platform designed to enable operators to tap into the AI voice market. Crux was pitched as not just a customer retention tool and churn reducer, but also a path to new revenue streams for operators. But the battle around AI voice isn’t just about technology. It’s about compelling operators to act before the moment passes them by.