Ars Technica

Comcast agents mistakenly reject some poor people who qualify for free Internet

People with low incomes can get free Internet service through Comcast and the Federal Communications Commission's Affordable Connectivity Program (ACP), but signing up is sometimes harder than it should be because of confusion within Comcast's customer service department. The confusion is related to a Comcast rule that makes customers ineligible for Internet Essentials low-income service if they have been a Comcast subscriber in the previous 90 days. That rule and another one related to unpaid bills are not supposed to apply to people who also qualify for the ACP.

Comcast’s sneaky Broadcast TV fee hits $27, making a mockery of advertised rates

The Comcast "Broadcast TV" fee that isn't included in the company's advertised prices is rising again, tacking as much as $27 onto the monthly bills of cable TV users. Comcast's Broadcast TV and Regional Sports Network fees combined could add nearly $40 to a customer's monthly TV bill after next month's price hikes, all while Comcast advertises much lower prices than people actually pay.

Cable company’s accidental email to rival discusses plan to block competition

On October 17, 2022,  Jonathan Chambers received an email that wasn't meant for him.