Brookings

The COVID-19 pandemic has contributed to the skyrocketing adoption of information technologies, especially in the health care system. The digital transformation of the health care industry is not merely restricted to increased use of telemedicine and telehealth, but also the creation of new care-delivery systems unexpectedly driven by agents external to the health care system, including new medical technology startups and retail companies.

COVID-19 pandemic fatigue has many people seeking a return to normalcy. But healthcare needs a new normal—one that achieves better health outcomes for more people. One avenue to better health results is expanding use of tools like telehealth and, more broadly, digital health, provided that their adoption focuses on improving health outcomes rather than simply enabling more appointments.

Online issues such as personal privacy, marketplace competition, and misinformation only become greater challenges in the metaverse. Rather than being distracted by the shiny new bauble, policymakers need to focus on the underlying problems of the digital revolution, which won’t go away with new technological developments.