City of Philadelphia

Philadelphia’s Digital Literacy Alliance launched a pilot project in 2020 to create a Digital Navigator program in Philadelphia (PA). Digital navigators are trusted guides who assist community members in internet adoption and the use of computing devices. Digital navigation services include ongoing assistance with affordable internet access, device acquisition, technical skills, and application support.

This report explores broadband and computer connectivity in Philadelphia, with a special focus on connectivity since the COVID-19 pandemic. Notable findings include:

PHLConnectED will connect up to 35,000 K-12 student households with internet service in Philadelphia. The program will offer eligible student households up to two years of high-speed internet. Participants will not pay any out-of-pocket expenses or installation fees. PHLConnectED has three key components: