Philadelphia Releases 2021 Digital Navigator Report and Factsheet

Philadelphia’s Digital Literacy Alliance launched a pilot project in 2020 to create a Digital Navigator program in Philadelphia (PA). Digital navigators are trusted guides who assist community members in internet adoption and the use of computing devices. Digital navigation services include ongoing assistance with affordable internet access, device acquisition, technical skills, and application support. The Philadelphia Digital Navigator Report and Factsheet 2021 highlights the outcomes of the first year of Philadelphia’s Digital Navigator program, shares best practices, and provides information about other noteworthy Digital Navigator programs across the country.