White House

Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government

President Joe Biden directs that Government leaders account for the experiences of the public in seeking Government services. The Executive Order includes 36 customer experience (CX) improvement commitments across 17 Federal agencies, all of which aim to improve people’s lives and the delivery of Government services. The Executive Order also creates a sustained, cross-government service delivery process that aligns to the moments that matter most in people’s lives – like turning 65, having a child, or applying for a small business loan.

Presidential Initiative for Democratic Renewal

President Biden opened the first-ever Summit for Democracy, a forum for leaders from around the world to discuss the challenges and opportunities facing democracies in the 21st century. These efforts will center on five areas of work crucial to the functioning of transparent, accountable governance: 1) Supporting Free and Independent Media, 2) Fighting Corruption, 3) Bolstering Democratic Reformers, 4) Advancing Technology for Democracy, and 5) Defending Free and Fair Elections and Political Processes. Specifically:

President Biden’s Executive Order on Implementation of the Bipartisan Infrastructure Law

On November 15, President Biden signed the Bipartisan Infrastructure Deal into law–historic legislation to rebuild crumbling infrastructure, create good-paying jobs, and grow the economy. To coordinate the law's effective implementation, President Biden signed an Executive Order outlining the Administration's implementation priorities and establishing an Infrastructure Implementation Task Force. The Executive Order lays out six main priorities to guide implementation across the Federal government.

Commerce Secretary Raimondo highlights broadband initiatives in the infrastructure bill

Commerce Secretary Gina Raimondo discussed the Commerce Department's role in implementing the Infrastructure Investment and Jobs Act's broadband initiatives. Of the $65 billion for broadband in the infrastructure package, $42.5 billion goes to the Commerce Department's National Telecommunications and Information Administration to create the Broadband Equity, Access and Deployment Program. "I will confess this is going to be a massive undertaking for the Department of Commerce, but we’re up for it, said Raimondo.

Statement by President Joe Biden on House Passage of the Bipartisan Infrastructure Investment and Jobs Act

"The United States House of Representatives passed the Infrastructure Investment and Jobs Act, a once-in-generation bipartisan infrastructure bill that will create millions of jobs, turn the climate crisis into an opportunity, and put us on a path to win the economic competition for the 21st Century," stated President Biden.

President Biden Announces Key FCC and NTIA Nominations

President Joe Biden announced his intent to nominate the following individuals to serve in key roles: