Advertising

Reps Bonnie Watson Coleman (D-NJ) and Emanual Cleaver (D-MO), two black lawmakers, sharply rebuked Twitter this week for serving as “an avenue to spread racism and bigotry” — and threatened regulation if the tech industry as a whole doesn’t identify and suspend the accounts behind those messages. The calls for action came in a letter to Twitter CEO Jack Dorsey sent on Oct 3.

For them, the tipping point appears to be reports that Russian agents sought to stir political unrest ahead of the 2016 presidential election by stoking racial tensions, even running ads targeting groups like Black Lives Matter. “As a result of the far-reaching nature of Twitter’s technology, we have seen an effort to undermine our democracy, create or fan flames of racial divisions, and spread hate speech that can ultimately cumulate into violence,” the two Democratic lawmakers wrote. “We are disturbed by the ease in which foreign actors were able to manipulate your platform to advance anti-American sentiments that both exacerbates racial tension and ultimately threatens our democracy,” they continued. “More importantly, we are disappointed by the silence from you and others in your industry on ways to counter such blatant manipulation of this medium to build racial animosity, the consequences of which are quite literally life threatening.”

In June, an Apple security engineer wrote a blog post that sent the bustling, $83 billion digital ad industry reeling. In it, he described a new feature, recently rolled out in the latest version of Apple’s Safari web browser, to limit so-called cross-site tracking, where advertising networks and other services can monitor behavior from site to site. The feature, called Intelligent Tracking Prevention (ITP), uses machine learning to spot trackers in the act and limit their reach. The feature quickly won praise from privacy advocates–the Electronic Frontier Foundation called Apple’s move “an important step to protect your privacy.” The online advertising sector has not been as supportive.

In a letter published in Sept, a group of industry groups slammed the software rollout as harmful to ad-supported sites and consumers alike. They argue that Apple’s move substitutes the company’s standards for industrywide conventions around cookies, the digital files used to record user behavior and settings online, and will lead to consumers seeing less relevant and useful ads. Safari, the letter said, “breaks those standards and replaces them with an amorphous set of shifting rules that will hurt the user experience and sabotage the economic model for the internet.”

Russian operatives set up an array of misleading Web sites and social media pages to identify American voters susceptible to propaganda, then used a powerful Facebook tool to repeatedly send them messages designed to influence their political behavior, apparently. The tactic resembles what American businesses and political campaigns have been doing in recent years to deliver messages to potentially interested people online.

The Russians exploited this system by creating English-language sites and Facebook pages that closely mimicked those created by US political activists. The Web sites and Facebook pages displayed ads or other messages focused on such hot-button issues as illegal immigration, African American political activism and the rising prominence of Muslims in the United States. The Russian operatives then used a Facebook “retargeting” tool, called Custom Audiences, to send specific ads and messages to voters who had visited those sites, apparently. People caught up in this web of tracking and disinformation would have had no indication that they had been singled out or that the ads came from Russians.

What was in the ads you shared with Congress? How many people saw them? Most of the ads appear to focus on divisive social and political messages across the ideological spectrum, touching on topics from LGBT matters to race issues to immigration to gun rights. A number of them appear to encourage people to follow Pages on these issues. Here are a few other facts about the ads:

• An estimated 10 million people in the US saw the ads. We were able to approximate the number of unique people (“reach”) who saw at least one of these ads, with our best modeling
• 44% of total ad impressions (number of times ads were displayed) were before the US election on November 8, 2016; 56% were after the election.
• Roughly 25% of the ads were never shown to anyone. That’s because advertising auctions are designed so that ads reach people based on relevance, and certain ads may not reach anyone as a result.
• For 50% of the ads, less than $3 was spent; for 99% of the ads, less than $1,000 was spent.

Rep Adam Schiff (D-CA), who is probing Russian interference in the 2016 presidential election, wants Facebook to release at least some of the controversial political ads purchased by Kremlin-backed sources.

Facebook turned over those ads — roughly 3,000 of them in total, valued at more than $100,000 — to investigators on the House and Senate Intelligence Committees earlier Oct 2. Some of the posts specifically sought to stoke racial, religious or other social tensions by stirring conflict around issues like Black Lives Matter, gun control and gay rights. Rep Schiff, the senior Democrat on the House’s panel, said he planned to work with Facebook to release “a representative sampling” of the ads to the public — just in time for a hearing slated for October on the extent to which Russia spread misinformation through social networks. The goal, Schiff said, is to “inoculate the public against future Russian interference in our elections.”

The Russians who posed as Americans on Facebook in 2016 tried on quite an array of disguises. There was “Defend the 2nd,” a Facebook page for gun-rights supporters, festooned with firearms and tough rhetoric. There was a rainbow-hued page for gay rights activists, “LGBT United.” There was even a Facebook group for animal lovers with memes of adorable puppies that spread across the site with the help of paid ads.

Federal investigators and officials at Facebook now believe these groups and their pages were part of a highly coordinated disinformation campaign linked to the Internet Research Agency, a secretive company in St. Petersburg, Russia, known for spreading Kremlin-linked propaganda and fake news across the web. Under intensifying pressure from Congress and growing public outcry, Facebook on Oct 2 turned over more than 3,000 of the Russia-linked advertisements from its site over to the Senate and House intelligence committees. The material is part of an attempt to learn the depth of what investigators now believe was a sprawling foreign effort spanning years to interfere with the 2016 United States presidential election.

T-Mobile USA has agreed to stop claiming its 4G LTE network is faster than Verizon Wireless', after the advertising industry's self-regulation body agreed with Verizon that T-Mobile's claim was unsupported. The National Advertising Division (NAD) "recommended T-Mobile discontinue claims that it has the fastest 4G LTE network" and "also recommended that T-Mobile discontinue claims that its LTE network is 'newer' than Verizon's and that Verizon's LTE network is 'older,'" the Advertising Self-Regulatory Council said. T-Mobile agreed to comply with the NAD's recommendations.

For decades, advertisers have striven to stay away from any topic that might prove controversial or divisive. Times have changed.

The responsibility of companies, particularly advertisers, to advocate on social issues and to provide a moral compass in a fraught political environment came up repeatedly during Advertising Week New York, an annual industry conference in Manhattan. To be sure, advertising is not traditionally seen as a moral arbiter, but American companies are in a new postelection era, when advocating for diversity can be seen as a political statement.

Rep Robin Kelly (D-IL), a member of the Congressional Black Caucus, is pushing Facebook to strengthen its advertising standards after Russian operatives used the company’s ad service to attack groups like Black Lives Matter during the 2016 elections. In a letter sent to Facebook CEO Mark Zuckerberg, Rep Robin Kelly pressed the company to “ensure that discriminatory and tactically divisive ad-targeting is aggressively prevented.” The Illinois Democrat pointed to Russian-linked Facebook pages that promoted “incendiary anti-immigrant rallies, targeted the Black Lives Matter movement and focused attentions on critical election swing states like Wisconsin and Michigan.” “It is my belief that Facebook cannot be the Trojan horse through which America’s vulnerabilities are exploited,” Kelly continued.

As Facebook sought to polish its reputation, industry leaders were wrestling with the misuse of marketing tools that had been developed for their benefit.

Facebook is seen as an unavoidable force, not only because it’s the second-biggest seller of online advertising after Google, but also because it provides companies with unprecedented methods for targeting ads to people based on their tastes and habits.

“Sometimes our industry gets so enamored with new things that we lose sight of unintended consequences,” said Sarah Hofstetter, chief executive of the ad agency 360i. “Data and personalization is one of those things. It can be used for phenomenal targeting of potential consumers to buy cookies, toys and book hotel rooms, but it also can be used to target hate groups and inspire nefarious outcomes.” She added, “Whether they like it or not, media companies have a tremendous responsibility to protect the public from itself.”

But while the social concerns over such misuse are clear, brands are not responding by changing the way they spend their advertising budgets, as they did when ads for brands like AT&T were discovered on YouTube videos promoting terrorism and hate speech.