Labor

History at the crossroads, one of those inflection points when we have the opportunity to learn from our experiences and use them to build a better future. Coronavirus brings us to another of those crossroads. Which road will we take?

The Federal Communications Commission's Media Bureau, in consultation with the Enforcement Bureau, waives the broad outreach requirements of the FCC's Equal Employment Opportunity (EEO) recruitment rules in the limited circumstances relating to the COVID-19 pandemic.

I’m proud to announce that I will be hosting a virtual conversation with HBCU Presidents on May 4th to discuss how the transition to online learning has impacted their students’ ability to continue learning, innovating, and connecting. During this discussion, I look forward to hearing how these universities rose to the occasion to connect students without broadband access and get devices in the hands of those without laptops and tablets so they could complete their assignments online. But the need for connectivity does not end with our students.

As the pandemic batters America for its second month, small broadband providers are having a harder time finding protective gear needed to allow workers to go into the field. “I got about four emails today from people being like, ‘Help me get PPE, we can't get equipment,’” said Shirley Bloomfield, head of rural telecom trade group NTCA. Rural ISPs are turning to local distilleries for hand sanitizer and lumber yards for gloves, according to Bloomfield. USTelecom has expressed similar anxiety among its larger ISP members and ongoing dialogue with the Department of Homeland Security.

Those of us who are able to work from home are only able to do so because we have three things — a working computer, broadband access and the technical skills needed to use our devices. But the people who live on the other side of the digital divide — most of whom are people of color, many of whom are people in their 40s, 50s and 60s — can’t work from home. The digital divide has always disproportionately impacted the same communities that have always been left behind in the US.

Employees at Charter Communications, the internet, cable TV and phone giant known as Spectrum, have been getting sick while adhering to a company policy that has required thousands of them to work in offices and call centers rather than from home. More than 230 Spectrum employees have tested positive for Covid-19 since the pandemic hit the US, apparently. They have fallen ill at a time when some rank-and-file workers and managers have questioned how many Spectrum employees must work in offices and call centers.

While there's been plenty of reports in regards to how service providers' networks have withstood the impact of the coronavirus pandemic, there hasn't been a lot of focus on how carriers pivoted internally to keep their employees safe and their customers connected to the services they rely on. Verizon's core crisis response team started preparing for the coronavirus' impact during the first week of March. On March 11, Verizon's leaders were briefed that most of the company's employees, which total 135,000, would need to start working from home.

As unemployment claims reach record highs, Americans' unequal access to high-speed internet could become a roadblock to recovery. Even before the age of coronavirus, there's evidence that the availability of high-speed internet directly affects employment. At least six studies spanning two decades show a cause-and-effect relationship: Where broadband is deployed, businesses adopt more efficient practices, introduce new services, and can reach new labor pools and customers.

Infrastructure workers were essential long before COVID-19, but their economic importance has come into greater focus during the crisis and is beginning to shape the response, too. Just as our infrastructure systems require generational investment, so too do our infrastructure workers. Beyond protecting essential workers right now, there are enormous concerns over who will fill these jobs in the months and years to come. Policymakers have traditionally viewed infrastructure jobs in terms of construction projects.

Toggling between two computer screens instead of four. Slower wireless connections. Plain old cellphones — missed calls and all — standing in for highly programmed devices that allow instantaneous connections. Instant messaging and video conferencing replacing quick bursts of conversation across a floor.