Labor

A recently released survey of fixed-broadband providers demonstrates their workforce expectations as the Broadband Equity, Access, and Deployment (BEAD) Program gains momentum across states. Representatives of 46 broadband providers—including electric cooperatives and fixed-wireless, telephone, and cable companies—completed the survey. These providers typically served between 5,000 and 50,000 customers.

President Biden issued a landmark Executive Order to ensure that America leads the way in seizing the promise and managing the risks of artificial intelligence (AI). The Executive Order establishes new standards for AI safety and security, protects Americans’ privacy, advances equity and civil rights, stands up for consumers and workers, promotes innovation and competition, advances American leadership around the world, and more. The Executive Order directs the following actions:

Verizon is hiring 1,800 additional technicians to support its East Coast broadband expansion efforts in New York, New Jersey, Massachusetts, Rhode Island, Virginia, Pennsylvania, Maryland, Delaware and Washington (DC). Many of the targeted markets are rural and traditionally underserved communities, and so they qualify for funding from the American Rescue Plan Act.

As Broadband Equity, Access and Deployment (BEAD) Program funding starts to stimulate increased broadband planning and construction, some industry experts predict an increased need for workers skilled in several tasks, such as the ability to read and understand complicated maps showing all the existing underground facilities near a broadband installation site, and the ability to operate equipment for trenching, earth-drilling and wire-cable placement on poles.

Shenandoah Telecommunications Company (Shentel) is employing Render Networks' construction management platform to handle the fiber-to-the-home (FTTH) expansions for its Glo Fiber brand—which offers multi-gigabit broadband internet access, live streaming TV and digital home phone service in183,000 households across Virginia, West Virginia, Pennsylvania and Maryland. Render's platform will be used in all markets where Shentel is building, and is already in three markets right now. The network construction platform leverages geospatial, task-level data for automation.

I’m mystified when large internet service providers (ISP) and carriers have significant layoffs at a time when they seem to be doing well; it’s a pattern that we’ve seen over and over during the last several decades. The latest big layoff is coming from T-Mobile, which announced in August that it is eliminating 5,000 jobs, about 7 percent of its total workforce.

The labor agreement that writers struck with studios and streaming platforms will likely accelerate the end to “peak TV," a decade that included an explosion of programming for viewers and job opportunities for talent in Hollywood. Streamers will have to find a way to pay increased talent costs—from the writers’ settlement, along with an earlier deal with directors and whatever is finalized with actors—without adding to their overall production costs. That will likely mean that companies will make fewer new shows and cancel even more that are on the bubble.

 A new study of more than 750 strategy consultants showed that AI helped them produce better content, more quickly in many tasks—but the consultants were "less likely to produce correct solutions" by attempting tasks of similar difficulty which fell outside the AI model's capabilities.Of the consultants asked to develop new ideas—a challenge within GPT-4's known capabilities—those who received both AI access and guidance "consistently" performed better than those given AI access only.

Baltimore (MD) Civic Works Program Director Eli Allen was approached by Paniagua’s Enterprise, a Baltimore-based communications construction company, to find workers capable of laying out fiber-optics for broadband and doing the accompanying construction work. “ [Paniagua’s Enterprise] identified a significant skills gap in being able to hire workers for these critical jobs, and have seen… an increased investment in the work,” explained Allen.

In August, I had the pleasure of visiting Totelcom’s—a family-owned, rural telecommunications provider—offices and training facilities in De Leon, Texas. The visit provided insight into the work and challenges of rural providers, and how much those challenges can vary across a state as vast and geographically diverse as Texas. Totelcom trains its workers on the job by partnering new employees with more experienced staff who show them the ropes and provide valuable mentorship.