Low-income

When the pandemic hit, everything that could possibly be done online made the jump — work, job-hunting, school, doctor’s visits, and so on. The shift was hard for everyone, but many Americans didn’t even have the fundamental thing needed to make that change: a fast and reliable internet. People without internet access showed up at emergency rooms — during a pandemic — for non-emergencies, because they just weren’t able to do a video appointment. And when the time came, there was no refreshing a browser to find out where to get a vaccine.

The Federal Communications Commission's Wireline Competition Bureau announced that it is implementing additional measures to strengthen program integrity surrounding the enrollment of households in the Affordable Connectivity Program (ACP) who also qualify for the Lifeline benefit. Consumer choice and consent are fundamental principles for both the Affordable Connectivity Program and the Lifeline program. No provider should undermine those principles or take advantage of consumers.

The Federal Communications Commission's Office of Inspector General alerted Lifeline, Emergency Broadband Benefit, and Affordable Connectivity Program consumers and providers to improper and abusive enrollment practices that are part of some providers’ online enrollment processes. These providers impermissibly coerce and deceive applicants for Lifeline service into enrolling in unwanted EBB/ACP service or into transferring their EBB/ACP service away from their preferred provider, contrary to the FCC Enforcement Bureau’s earlier Enforcement Advisory and FCC rules.

In July 2021, the Federal Communications Commission's Wireline Competition Bureau released its report on the state of the Lifeline marketplace. The aim of the report was to identify areas for FCC consideration regarding the continued transition of Lifeline from a program that primarily supports voice services to one with a greater focus on supporting broadband Internet access service. Unfortunately, there are three critical questions I noticed the FCC’s Lifeline report did not address:

Digital equity is having a moment. When the COVID-19 pandemic forced the country to stay home in March 2020, the importance of digital equity became clear. While many folks had reliable high-speed Internet in their houses, up-to-date devices for accessing that Internet, and the skills to use it in meaningful ways, but across the country — in rural, suburban and urban communities — there was consistently a remaining percentage who did not.

Comcast is participating in the federal government’s Affordable Connectivity Program (ACP) and the $30/month benefit can be applied to any tier of Xfinity Internet service. On March 1, Comcast introduced two new ways for customers to connect through the ACP and both are available to any customer who qualifies in all the company’s service areas. Customers can sign up for Internet Essentials Plus, which includes 100 Mbps download speeds, a cable modem, and WiFi router, and is free after the government’s ACP credit is applied.

The goal of universal service is to ensure that essential communications services are available and affordable for all. Equity remains a bedrock principle: the notion that society should take steps to ensure that all (or nearly all) citizens can use communications networks. However, whereas it was once fairly easy to identify the goal—widespread adoption of telephone service—today the situation is not as clear. Should, for instance, “universal service” include internet access? If so, at what level of service?

This is the second in a series of articles looking at which providers are opting to offer services supported by the Affordable Connectivity Program. According to the Leichtman Research Group, just 16 broadband companies provide service to about 96 percent of all wireline broadband subscribers in the US.

Commenting on the digital divide earlier this month, Vice President Harris said that “one of the most common reasons [is c]ost, the expense of [broadband].” She then praised the Affordable Connectivity Program (ACP), part of the recently enacted Bipartisan Infrastructure Law, for making so many Americans “eligible to receive a monthly discount on their monthly bill.” In fact, the ACP does more than that.