Low-income

Our world increasingly operates online, and the Internet has forever changed our way of life.

The Affordable Connectivity Program (ACP) is helping close the digital divide in America by supporting internet access for over 22 million households. Based on a national survey of ACP Participants conducted by Benenson Strategy Group in collaboration with Comcast, the program is helping people realize the full benefits of the internet—telehealth access, educational resources, increased economic mobility, and improved social connections. The survey found that people are also concerned about what will happen if the program no longer exists.

The Affordable Connectivity Program (ACP) is in grave danger. According to estimates from the Federal Communications Commission, the program will run out of money in April. A wave of sudden disconnects associated with the program’s end could hit ISPs hard. But just how much exposure do they have? And do they have any plans in place to keep vulnerable customers connected? We took the subscriber question straight to the big guns and asked what plans they have for keeping subscribers connected in a post-ACP world. Here’s what they told us (and what we could dig up).

The US Chamber of Commerce is asking a federal appeals court to vacate the Federal Communications Commission’s recent digital discrimination order. As mandated by the Infrastructure, Investment and Jobs Act, the commission adopted rules in November 2023 to prevent gaps in broadband access based on race, income level, and other demographic characteristics – known as digital discrimination.

There will soon be a new way for Los Angeles residents to submit a complaint if they feel they've been discriminated against by internet companies.

The federal government has spent $12.82 billion in the last two years helping low-income households pay for internet service. Almost a quarter of it has gone to one company. Charter Communications received $3.01 billion through the Affordable Connectivity Program (ACP), a larger slice than any of its competitors.

What does solving the digital divide look like? The simple answer—getting more people online—is tempting, but it’s just a first step. Focusing only on home adoption rates provides a too limited perspective on the benefits of solving the digital divide. Consistency of connectivity is a key issue for low-income households—and this consistency is an important part of what the Federal Communications Commission’s Affordable Connectivity Plan (ACP) offers. For many households, the digital divide is not a one-time bridge to cross. Instead, online connectivity can be episodic.

Today is the first day of the end of the Affordable Connectivity Program (ACP). As you read this, one out of every six American households is being notified that their internet bill may soon spike and potentially become unaffordable. The ACP is a federal benefit that is currently helping 22.8 million low-income households afford internet service. However, the ACP is running out of funding. If Congress does not act soon, the ACP will end this Spring and the millions of people who rely on it will experience a sudden bill shock.

The Purdue Center for Regional Development—in partnership with the Indiana Broadband Office, the Indiana Office of Community and Rural Affairs, and Purdue Extension—has developed a draft of the state’s first-ever Digital Equity Plan.

The purpose of the Arkansas Digital Skills and Opportunity Plan is to outline an actionable path forward to make digital opportunity an economic benefit and reality for all Arkansans. This plan will position the state’s residents to pursue cross-sectoral economic growth through broadband-related, nondeployment activities and enhance workforce development. The draft plan is open for public comment until January 25, 2024. ARConnect has a detailed vision for achieving digital opportunity in Arkansas: