Telecommunication

The Public Service Commission of Wisconsin (PSC) launched a customer service phone line for people who need help locating phone or internet service during the COVID-19 public health emergency.

As jails and prisons suspend in-person visits, most incarcerated people and their families are paying outrageously high costs to simply stay connected. The Federal Bureau of Prisons just made voice and video visitation free in its 122 prisons, and while noteworthy, this isn’t enough to ensure that the majority of families can remain in touch at such a crucial time. The majority of the incarcerated population, upwards of 1.7 million people, are in state prisons and local jails, where they will probably face excessive fees to call home.

An influential Senate panel is calling for stricter oversight of Chinese telecommunications companies operating in the US after an investigation found years of weak supervision by regulators threatens national security. In a forthcoming report, the Senate Permanent Subcommittee on Investigations will level sharp criticism at a group of telecom regulators for failing to scrutinize the Chinese companies and the way they handle data going back nearly two decades.

I have called for the FCC to enact a “connectivity stimulus” to see Americans through the coronavirus crisis and power our economy. While a lot of data are still coming in, early results have delivered a clear message: COVID-19 is disproportionately hitting densely populated urban areas and having a devastating impact on African Americans and other communities of color. On a personal note, I read a report this week that Black residents of Kansas City make up 50% of those testing positive for the coronavirus, while they are only 30% of the population.

The future of competition in high-speed broadband access looks bleak. A vast majority of homes only have their cable monopoly as their choice for speeds in excess of 100 mbps and small ISPs and local governments are carrying the heavy load of deploying fiber networks that surpass gigabit cable networks. Research now shows that these new monopolies have striking similarities to the telephone monopolies of old.

In Phoenix (AZ), the digital divide is stark, despite a massive effort to get families connected to the Internet. So Chad Gestson, the superintendent of the high school district, and his team created an initiative called Every Student, Every Day: They pledged to call every student — there are about 28,000 of them — every day. "We certainly haven't abandoned the importance of the Internet and laptops and devices and online learning," Gestson explains. "We continue to push that. But we serve a large population of youth who don't have devices or connectivity in the house.

Some people who just lost their jobs because of the coronavirus pandemic are finding that they have lost something else — phone and internet access.

Sen Tammy Duckworth (D-IL) is urging the Federal Communications Commission to "immediately call on telecommunications providers serving law enforcement facilities across the nation to provide free phone calls & video visitations to better enable families to communicate with incarcerated loved ones during the #COVID19 pandemic.” Although the Federal Bureau of Prisons has made these calls and video visits free during the outbreak, state and local facilities may still charge exorbitant amounts for such communications services.

Frontier filed for bankruptcy to implement a prearranged $10 billion debt-cutting proposal backed by the telephone and internet-service provider’s bondholders. The telecommunications company is the country’s No. 7 broadband provider by subscribers and the No. 4 incumbent telephone company after AT&T, CenturyLink and Verizon Communications, a legacy of the 1984 breakup of the Ma Bell monopoly. Frontier grew quickly over the past two decades by scooping up phone networks that other companies were eager to unload.

The Federal Bureau of Prisons is making calling and video visitation free for inmates after the coronavirus forced a halt to in-person visits, the agency said in a letter to Congress. “Effective April 9, 2020, telephone calls were made free for the inmate population,” Bureau Director Michael Carvajal wrote to Sen.