Universal Service Fund

Today, we face a health crisis that makes plain – again – the importance of broadband to all people in America. As Oliva Wein of the National Consumer Law Center explains, “We’re hearing stories of low-income people without broadband at home traveling to healthcare facilities, risking their health and the health of other people, including healthcare workers, with whom they come in contact.

The Federal Communications Commission gave certain carriers flexibility to focus Universal Service Funds on hard-hit areas in response to the COVID-19 pandemic. Specifically, the waiver order allows competitive eligible telecommunications carriers (ETCs) to use their high-cost legacy support in the service areas of any affiliated ETC in order to respond to the unprecedented challenges posed by COVID-19. FCC rules require all legacy high-cost support to be used in a particular service area.

The historic $2 trillion “economic rescue” bill includes key funding, which New America explains here, for a number of education initiatives ranging from early childhood to post-secondary. What it doesn’t include, noticeably, is a robust response for helping households gain better online access.

The Federal Communications Commission held its mandatory monthly meeting via a brief, video-less, teleconference call March 31, with commissioners dialing in from home and the public able to access it over a never-more-important broadband connection. The commissioners had already voted to approve all the meeting agenda items, and their time — the meeting lasted less than 20 minutes — was spent mostly talking about the pandemic and how they and the industry were dealing with it. 

In order to help consumers meet their urgent communications needs during this unprecedented emergency, the Federal Communications Commission should consider the following actions during the COVID-19 pandemic and for a reasonable period thereafter as unemployed and low-income Americans get back on their feet:

Congress and the Federal Communications Commission should act swiftly to ensure that all our school-aged children are online and continue learning during the coronavirus pandemic. Keeping students safe and connected during this challenging time is essential to our society’s well-being. Urgent and effective action is required, and the existing E-rate funding program is the most viable solution to meet the need. Congress should immediately:

Communities across the nation are working hard to address the issue of connectivity for students. But we need a national approach, not an ad-hoc strategy.

Federal Communications Commission Chairman Ajit Pai announced his plan for a COVID-19 Telehealth Program to support health care providers responding to the ongoing coronavirus pandemic. As part of the CARES Act, Congress appropriated $200 million to the FCC to support health care providers’ use of telehealth services in combating the COVID-19 pandemic. If adopted by the FCC, the Program would help eligible health care providers purchase telecommunications, broadband connectivity, and devices necessary for providing telehealth services.

As the Covid-19 outbreak pushes almost all daily functions online, libraries, schools, and Internet service providers (ISPs) are finding themselves on the front lines of responding to their communities’ connectivity needs — especially those of students. Nationwide, these broadband first responders are working rapidly to open and deploy public Wi-Fi hotspots that families can access from the safety of their parked cars.

In order to provide further support to healthcare providers, the Federal Communications Commission should, in addition to adopting final rules for the proposed Connected Care Pilot Program, consider the following actions during the emergency: