Apple's Cook handling of 'mapgate' better than Jobs' 'antennagate'?
September 29, 2012
Apple CEO Tim Cook admitted that the company's new Maps app is flawed and actually suggested people turn to alternatives until the software improves.
Naturally, this brings back memories of one of the great public relations failures of the Steve Jobs' era: the iPhone 4 "antennagate." Unlike Cook, Jobs never actually apologized for the antenna flaw. Rather, the letter was signed by the company, not Jobs, and in it, the company blamed the poor reception on software, said the issue is one that plagues many other phones and never once said sorry.
Apple's Cook handling of 'mapgate' better than Jobs' 'antennagate'? A letter from Tim Cook (Apple) Tim Cook Apologizes for Apple’s Maps (NYTimes) http://bits.blogs.nytimes.com/2012/09/28/tim-cook-maps/ Apple CEO apologizes for Maps flaws (USAToday) Apple's Tim Cook apologizes, tells users to download other map apps (LATimes)