October 2013

Tech spending hurt this year by Congress

Tech spending in the US will increase by a smaller amount than earlier predicted, Forrester Research said. And it is blaming Congress for the forecast decline. Instead of rising 5.7 percent, tech spending will increase by just 3.9 percent, Forrester said.

The federal budget sequester, the government shutdown and the threat of default "has had negative impacts on the economy, has had direct negative impacts on federal tech buying, and has indirect impacts elsewhere on CIOs who simply became cautious," said Andrew Bartels, a Forrester analyst. In terms of dollars, Forrester expects total US private and public spending on technology to be about $1.243 trillion in 2013; the 2012 figure was $1.195 trillion. Sequestration, and federal spending cutbacks in general are having a major impact on federal IT buying, the TechAmerica Foundation said. Federal IT spending has declined from a peak of $80 billion in 2010 to $70 billion in the fiscal year that began Oct. 1, 2013.

The seven deadly sins of HealthCare.gov

Everyone -- even the chief technology officer of President Barack Obama's successful second presidential campaign -- seems to have something to say about why HealthCare.gov experiences so much trouble. The real problems with HealthCare.gov are related to the "worst practices" that went into the project nearly from the beginning. Each of these missteps, combined with the generally hostile atmosphere in Washington surrounding the Affordable Care Act, nearly guaranteed HealthCare.gov would be late, broken, or both:

  1. Hyper-Complexity. The HealthCare.gov project was an amalgam of three major contracts, each with its own contractor and set of deliverables: a new e-commerce site, a new information middleware infrastructure, and a hosted data center integration project.
  2. Dependency issues. In addition, the whole thing was dependent on data provided by Experian—a data source that neither the government nor the other contractors could do any sort of data quality work on.
  3. All new construction. HealthCare.gov had the complexity multiplier of being based in software and systems—the "data hub" middleware that tied the site to the systems of insurance providers in particular—that had never been used live before.
  4. Rolling requirements. The specifications for the project were delayed repeatedly then changed frequently up to within a month of the target release date. The tweaking resulted in design changes.
  5. Anti-testing. Since the requirements kept changing up until the last minute, there was no way to do full site testing until mere weeks before the release date. There was no limited release of the system for "beta testing" among a select audience, aside from the demo done by President Obama.
  6. Release late and once. Instead of doing a rolling release of features starting with information on what people could expect in terms of subsidies, the government committed to an all-or-nothing release date. There was no way to test the site's performance under full load as a result, and the feds couldn't gradually scale up infrastructure based on experience and testing either.
  7. Anti-bugfixing.

Obama’s Top Tech Official: Healthcare.Gov Is A ‘Teachable Moment’

In his first public remarks in seven months, Federal Chief Information Officer Steven VanRoekel told an audience dominated by information technology contractors that the debacle surrounding the Obama administration’s online health insurance exchange represents “a teachable moment for government.” He said the Administration should be applauded for its boldness in creating the health exchanges. He offered no explanation for why the Administration failed to adequately test the website, HealthCare.gov, prior to launching it Oct. 1, 2013, nor did he take questions from the audience.

Microsoft offered to help fix ObamaCare site

Microsoft offered to help fix HealthCare.gov but has not provided specific services yet, the software giant told lawmakers in a letter.

The House Oversight Committee sent letters to several technology companies to gain details on the little-described "tech surge" to fix ObamaCare's botched enrollment site. Microsoft replied that it has been in "limited contact" with the White House, the Department of Health and Human Services (HHS) and private contractors since Oct. 1, 2013 on the topic of the sign-up system, and had offered its services to each party. "Microsoft offered to provide technical expertise and assistance," a representative for the company wrote. "The best of our knowledge, no Microsoft employee has provided such services."

The White House on Spying

[Commentary] The Obama Administration said that it was considering banning eavesdropping on the leaders of American allies. Is it really better for us to think that things have gone so far with the post-9/11 idea that any spying that can be done should be done and that nobody thought to inform President Barack Obama about tapping the phone of one of the most important American allies? We are not reassured by the often-heard explanation that everyone spies on everyone else all the time. We are not advocating a return to 1929 when Secretary of State Henry Stimson banned the decryption of diplomatic cables because “gentlemen do not read each other’s mail.” But there has long been an understanding that international spying was done in pursuit of a concrete threat to national security. That Chancellor Angela Merkel’s cellphone conversations could fall under that umbrella is an outgrowth of the post-9/11 decision by President George W. Bush and Vice President Dick Cheney that everyone is the enemy, and that anyone’s rights may be degraded in the name of national security. That led to Abu Ghraib, torture at the secret CIA prisons, warrantless wiretapping of American citizens, grave harm to international relations, and the dragnet approach to surveillance revealed by the Edward Snowden leaks.

Sprint brings LTE to 45 more cities, continues slow rollout in NYC

In the race to deploy LTE networks nationwide, Sprint is in last place. It’s now covering 230 cities and towns, but there are still some big metropolitan holes in its footprint.

Sprint unveiled a batch of 45 new markets now covered by its LTE network. As has become Sprint’s custom, it focused on smaller cities and towns while leaving major metropolitan cities -- like San Francisco, Seattle and Washington -- untouched. But Sprint did expand its mobile broadband coverage in New York City beyond Brooklyn and the Bronx, turning on LTE signals in parts of the Manhattan, Queens and Staten Island. With an expanding all-new 4G network across the country plus the groundbreaking Sprint Unlimited Guarantee, business people, first responders, public safety officials and consumers can get unlimited talk, text and data while on the Sprint network guaranteed for the life of the line of service.

Boosting Innovation by Rethinking Government Procurement

Philadelphia launched a new 12-week accelerator program called FastFWD that will select 10 entrepreneurs to develop innovative projects around public safety challenges. FastFWD comes on the heels of a newly launched innovation center by North Carolina that will let the state test technologies before purchasing them. Both initiatives are attempts to ease frustration with government procurement processes that tend to discourage innovation and limit flexibility.

The traditional government request for proposal (RFP) process -- with its long timelines, complex rules and tight guidelines around liability -- tends to scare off some of the information technology industry's most innovative companies, said Dugan Petty, former Oregon chief information officer and procurement director. “You have this situation which is still going on today, where in many states there’s an effort to transfer all of the liability to the contractor,” Petty said. “And that’s got a cost that makes it exorbitant.” To help rethink some of these restrictions and find better ways to procure technology, North Carolina plans to test products before purchasing them in the state’s new innovation center. In April 2013, an audit revealed that 84 state projects were collectively $356 million over budget, a situation that state CIO Chris Estes said stems primarily from how the state procures technology. The state will use the innovation center to pilot technologies before committing to large-scale, expensive purchases.

Facebook still asking for government IDs

Facebook recently triggered a spate of requests for copies of its users’ government IDs, according to a report from The Drum. But this time around, the request may not go down as smoothly in light of the news of the National Security Agency's monitoring and collecting data from Facebook and several other technology companies and services. Facebook asks users to obscure personally identifying information from ID cards other than their photo, name, and birthday before sending the copy. Facebook claims that it permanently deletes the document from its servers “after [it resolves] your issue,” though Ars has found in the past that Facebook is less than rigorous about deleting files you ask it to delete.

Samsung is pulling another Amazon on Android, but this is even bigger

As much as Google likes and touts that Android is open, that freedom may come with the cost of some control over the platform. Amazon may have started the first truly successful “fork” of Android, but Samsung is going after the whole place setting.

At this point, Samsung is taking advantage of its dominant position as the Android device leader to become the “de facto” Android phone and crush any remaining competition. Samsung has built its mobile business on Android and can now push forward with less “help” from Google. As long as Samsung remains a helpful partner in the Android ecosystem and properly licenses Google apps and services for devices, it’s not as if Google can wrest Android away from Samsung. Samsung has clearly become successful and profitable by pushing Android devices as well as adding its own add-on features and functions. “The new [Mobile] SDK … will make it possible to press a button on your phone to launch an online video stream, or even a game, on your TV. Sound familiar? That’s not really a coincidence -- but Samsung thinks that it can one-up its competition,” said GigaOm’s Janko Roettgers.

Study attempts to define journalists -- should we define acts of journalism instead?

Media lawyer and University of Dayton assistant professor Jonathan Peters and Edson C. Tandoc Jr. of the Missouri School of Journalism tried to answer the question “Who is a journalist?” through a new study.

They consulted three “domains” -- academic, legal, industry -- for commonalities in definitions of journalism, among them federal laws about professions, state shield laws and the criteria of journalism organizations. Here’s the definition they came up with: “A journalist is someone employed to regularly engage in gathering, processing, and disseminating news and information to serve the public interest.”