Health Website Problems Weren't Flagged in Time
When warning signs emerged earlier this year, the agency running the HealthCare.gov website mostly kept the problems to itself -- a decision that now looms large in explaining how the project went so badly astray.
Over the weekend, the White House official leading the repair effort, Jeffrey Zients, described a series of improvements that took just six weeks to carry out under a new general contractor, underscoring how an earlier alert might have led to problems being addressed more urgently before the site's Oct. 1 launch. The agency in charge of creating the federal health-insurance website, the Centers for Medicare and Medicaid Services, originally served as its own general contractor. It had several warnings between March and July that the project was going off-track, but didn't seek deep White House involvement or change the leadership structure, according to officials, congressional aides and emails from the period.