July 2022

More Device Usage by Wireless Customers Means More Streaming and Data Problems, JD Power Finds

As wireless customers continue to increase their phone and device usage, more problems in network quality are being cited and the perception of network quality is declining. The most common reported problem is slow or failure to load content, according to the JD Power 2022 US Wireless Network Quality Performance StudySM—Volume 2, released July 14. The study is based on responses from 34,174 wireless customers. Carrier performance is examined in six regions: Mid-Atlantic, North Central, Northeast, Southeast, Southwest and West.

Improving Network Resiliency

The Federal Communications Commission is requiring changes that it hopes will improve the reliability and resiliency of cellular networks to be better prepared for and respond better to emergencies. The FCC's order cites recent emergencies like Hurricane Ida, the earthquakes in Puerto Rico, severe winter storms in Texas, and worsening hurricane and wildfire seasons. This makes me wonder if we might someday see similar requirements for internet service providers (ISPs) and broadband networks.

Treasury Support Helps Connect Maine

Since 2005, Maine has recognized the importance of adequate internet service to everyday life and commerce, in both urban and rural areas of the state. On July 14, the US Department of Treasury approved the state's plan to connect 22,500 homes and businesses through Maine Infrastructure Ready. Maine has two similar, but separate broadband authorities: the ConnectMaine Authority (ConnectME) and Maine Connectivity Authority. The Maine Connectivity Authority will oversee Maine Infrastructure Ready, a competitive broadband infrastructure grant program.

Estimating cost to serve using available data

To estimate how much it will cost to close the digital divide in broadband access we need two pieces of information: the cost to serve each location, and how many locations there are.