More Device Usage by Wireless Customers Means More Streaming and Data Problems, JD Power Finds
As wireless customers continue to increase their phone and device usage, more problems in network quality are being cited and the perception of network quality is declining. The most common reported problem is slow or failure to load content, according to the JD Power 2022 US Wireless Network Quality Performance StudySM—Volume 2, released July 14. The study is based on responses from 34,174 wireless customers. Carrier performance is examined in six regions: Mid-Atlantic, North Central, Northeast, Southeast, Southwest and West.