Op-Ed

Efforts to connect the unconnected have fallen way short. Many billions of dollars have been thrown at this, through multiple initiatives, programs and subsidies.

Emerging from this crisis, we call on the federal government to act on three priorities that will get America back on its feet. With investments in broadband access, support for the creation of domestic supply chains and requirements for Congress to meet its constitutional budgetary obligations, we believe that the United States can once again find transformation in a time of crisis. First, we believe that it is time for the United States to close the digital divide and bring high-speed internet to every family, regardless of their ZIP code.

Despite private-sector broadband investment exceeding $70 billion per year since 2013, the digital divide remains. Over 20 million households have access to, but are not connected via, a fixed broadband connection. This is a classic market failure. Without some government intervention, there will be an under-consumption of broadband. But what kind of intervention is called for?

The federal Lifeline program was created in the 1980s under President Ronald Reagan to help low-income Americans afford telephone service. It has been expanded over the years to help provide access to a basic cellphone with a limited amount of data. The most recent evolution, to accommodate broadband, was demonized by some Republicans who labeled it the “Obamaphone” program.

At the Federal Communications Commission’s request, nearly 800 communications companies and trade groups signed the “Keep Americans Connected” pledge. The signatories agreed not to terminate service to any residential or small business customer, and to waive any late fees incurred, due to economic disruptions caused by the COVID-19 pandemic.

We served together on the Federal Communications Commission for nearly four years as commissioners: a Democrat from South Carolina and a Republican from Virginia. While we sometimes disagreed, we worked hard with our colleagues to expand broadband deployment and adoption to all Americans — especially the unserved and underserved. And the need to do so is made more acute by the current pandemic. In the midst of this scourge, the importance of broadband to help save lives, jobs and the economy has never been clearer.

Nothing in US history has exposed the rural digital divide as has the COVID-19 pandemic. Too many students in rural communities are being asked to participate in “distance learning” but are being left behind because their community’s infrastructure is insufficient. Adults, too, in rural communities are struggling with access to job listings and unemployment benefit applications as these services are frequently only available online.

If California is really the global tech capital, why is it so hard for small towns there to get the internet service they need? One answer to that question is in Gonzales, a Salinas Valley settlement of 9,000. While California’s biggest cities now struggle to provide internet access for people to work and study from home, Gonzales solved that problem a few months ago. Before the pandemic hit, the town offered broadband service, free of charge, to all its residents.

If the coronavirus pandemic has taught the technology and communications policy world anything, it is that policymakers have utterly failed to meet the mission of the National Broadband Plan. Although the National Broadband Plan provided a road map and initially tracked progress, we have seen a relatively nonpartisan tech policy space abandon consensus views on the technicalities of the network and the importance of universal service principles.

It’s unfortunate that it took a pandemic to reveal that the Internet is a basic human right. Yet in California, home to Silicon Valley, 20 percent of students are not connected in their homes. The solution is clear — build an infrastructure with public-private partnerships to enable systems-level change that addresses the root causes of the issue, creates coordination and empowers various groups across communities. Tech companies, state and local governments, school districts, ISPs, and community organizations all need to invest in a coordinated manner.