ACP enrollments end today – now what?

The Affordable Connectivity Program (ACP), which subsidizes broadband for low-income households, will officially stop accepting new enrollments after February 7, as the Federal Communications Commission (FCC) gears up for the popular program to run out of funds this May. As the ACP enters its wind-down phase, consequences are being felt around the country before consumers lose their existing benefits. NaLA is among the organizations working to both try to save the program through advocacy efforts and to assist confused consumers who are receiving notices about the benefit ending. Jordan Axt, who is leading NaLA's consumer outreach around the ACP ending, said that customers are confused about the program's end. "They don't know who to call, where to turn. They think that maybe we're the ones that have a say in whether or not the program provides them funding ... And we've been getting hundreds of those calls and emails per week."