Affordable Connectivity Program (was Emergency Broadband Benefit Program)

The Social Security Administration said it will no longer allow individuals to verify their identity over the phone but instead require online authentication or in-person visits for those seeking benefit claims and direct deposit changes. Changes are set to go into full effect March 31, impacting more than 72 million Americans who rely on the platform amid a slew of planned office closures across the country. The Department of Government Efficiency’s website says it plans to shut down at least 47 Social Securit

Millions of low-income Californians lack affordable broadband access, limiting their ability to connect to essential services like healthcare, education, and job opportunities. The expiration of the federal Affordable Connectivity Program has left a gap in broadband subsidies, exacerbating affordability challenges for many households. This report examines policy solutions to address broadband affordability, including a $15 per month price cap for low-income households and state-level subsidies. It also explores the economic and public health benefits of expanding broadband access.

We’re creeping closer to the one-year mark since the federal government axed the Affordable Connectivity Program due to lack of funding, which left over 23 million low-income households without affordable internet. But folks didn’t just lose the $30/month subsidy and a reliable broadband connection.

Now that New York’s Affordable Broadband Act has gone into effect, other states are looking to mandate low broadband rates for low-income households. The New York law went into effect when the U.S. Supreme Court refused to hear an appeal of the case. State Senator Pavel Pavano (D-MA) of Massachusetts proposed SD1200, “An Act preserving broadband service for low-income consumers”.

New economic analysis of the Affordable Connectivity Program—which offered monthly broadband service subsidies to low-income households—finds that the economic benefits generated by the program far outweigh its costs. Highlights include:

Broadband access for all has long been a critical issue for The Leadership Conference on Civil and Human Rights and The Leadership Conference Education Fund. With the launch of the Center for Civil Rights and Technology in September 2023, these legacy civil rights organizations renewed their commitment and dedication to closing the digital divide—the persistent gap between people who have access to digital technology and those who do not. The startling connections among demographics, regions, and lack of access to broadband highlight the critical need to close this gap.

This episode of The Divide features a conversation with Danielle Perry, chief compliance officer at TruConnect, and a board member at the National Lifeline Association (NaLA), where she also chairs NaLA's regulatory and government affairs committee.

This annual report provides a summary of the National Verifier and its functionality, and it outlines how the National Verifier meets the Federal Communications Commission's key objectives: to protect against waste, fraud, and abuse; to lower costs to the Universal Service Fund (Fund) and service providers through administrative efficiencies; and to better serve eligible beneficiaries by facilitating choice and improving the enrollment experience. This report also provides an update on the use and performance of the National Verifier, including a discussion of system enhancements.

NaLA’s Annual Consumer Survey sheds light on life without the Affordable Connectivity Program (ACP). Results from over 68,000 respondents, collected between November 1 and 20, 2024, highlight the critical need for the Lifeline and ACP programs to connect low-income households. This year, NaLA’s survey also included more than 30,000 personal testimonies from Lifeline and/or former ACP participants. These stories underscore the profound impact of both programs on consumers and the urgent need for continued support. Key findings include:

Operators in New York state now have to abide by a new law requiring them to offer a broadband option for $15 per month, whether they like it or not (and many of them don’t). However, the war for broadband access rages on, and the state’s decision doesn’t make matters any less complicated. Originally passed in 2021, the New York law states internet service providers must offer low-income households a 25 Mbps internet plan for no more than $15 per month (or $20/month if it’s a 200-meg plan).