Social Security requiring in-office visits for millions of recipients, applicants

The Social Security Administration said it will no longer allow individuals to verify their identity over the phone but instead require online authentication or in-person visits for those seeking benefit claims and direct deposit changes. Changes are set to go into full effect March 31, impacting more than 72 million Americans who rely on the platform amid a slew of planned office closures across the country. The Department of Government Efficiency’s website says it plans to shut down at least 47 Social Security field offices in places with large rural communities including Kentucky, North Carolina, Louisiana, Texas and Florida. Many in those areas relied on the Affordable Connectivity Program for increased access to the internet through discounted services bills. However, the program shut down in June 2024 due to a lack of funding from Congress. Social Security beneficiaries will now be required to travel to alter their benefits and account services.