Consumer Alert: Some Internet Service Providers Advertise Affordable Connectivity Program

Consumers shopping for new devices and considering making changes to their existing home or mobile broadband service plans this holiday season may find that some internet service providers have not updated their websites and other marketing materials to reflect that the Affordable Connectivity Program (ACP) and its monthly discount on broadband services ended on June 1, 2024. Some provider websites even continue to collect personal information from consumers seeking enrollment in ACP. The FCC and the Universal Service Administrative Company (USAC), the ACP program administrator, have reminded providers that failing to accurately update websites and materials to reflect that the ACP has ended may violate the Commission’s ACP rules that prohibit providers from engaging in false or misleading advertising of the ACP. If you encounter a website claiming to provide an ACP benefit or seeking personal information for ACP enrollment, file a complaint by visiting the FCC’s Consumer Complaint Center.