Five Key Takeaways from Successful Digital Navigator Programs

The National Digital Inclusion Alliance has worked with and learned from the thousands of people on the ground in communities across the country who are doing the important work of narrowing the digital divide. Along the way, we've learned about five essentials for running successful digital navigator programs:

1. Trust is key. 
2. You will need time, probably more than you think.
3. Your digital navigators will need financial and organizational support.
4. Measure your digital navigator program success in unconventional ways.
5. Your digital navigators need ongoing training and community support.