The Impact of COVID-19 on NYC Adult Literacy Programs and Students: Survey Findings

In May 2020, the Literacy Assitance Center (LAC) conducted an online survey of adult literacy education programs in New York City. Some findings:

• Adult literacy students and programs have been seriously impacted by the COVID-19 crisis in New York City. Eighty-eight percent of survey respondents said these issues have been exacerbated for their students by limited reading, writing, English language, and/or digital literacy skills.
• For students with reliable technology and internet access, remote learning has offered some benefits,
• Lack of access to technology equipment and reliable internet is a major barrier. Staff respondents estimated an average of 65% of their students are facing technology obstacles. In addition, digital skills gaps exist for many students and some staff.
• For effective remote instruction, staff need professional development; new methods for outreach, enrollment, and assessment; more paid time for preparation and planning; support with technology equipment and online tools; and more resources for students.