Internet Service Provider Cost and Speed Survey Report

In late 2023, U.S. News & World Report surveyed 2,500 Americans about their internet bill costs over time, their internet service reliability, and how satisfied they are with the internet service they get for their money. Not surprisingly, the cost of internet service – like that of many other basic expenses, including groceries and utilities – has been rising, and the price users pay tends to increase over time. According to our latest survey, the average current cost of a U.S. internet bill is $89, compared to an average bill of $77 when the customer first signed up for internet service. That upward cost trend was also apparent in our late 2023 survey report, as more than half of respondents (53%) said they were originally paying between $20 and $60 per month for internet service when they initially signed up with their current internet provider. New Jersey residents tend to get hit the hardest by internet bills. According to our newest survey, customers in that state have the highest average monthly internet bill at $126. They also have the highest average bill increase, with the current price about $28 more than their price at signup. On the flip side, customers in Montana have the lowest average internet bill at $70 per month. Those in North Dakota have the lowest average bill increase – in fact, their average bill actually dropped by $4 from signup until now.