More Replicable Digital Navigators Tools Now Available

In the Fall of 2020, the National Digital Inclusion Alliance partnered with the Salt Lake City Public Library and Urban Libraries Council to bridge the Digital Divide in Salt Lake City through the launch of a Digital Navigators pilot project. To prepare for direct service in Dec 2020, program leadership at the City Library and NDIA worked collaboratively to develop several tools for Digital Navigators to use as they recorded and addressed the needs of community members in Salt Lake City. On March 1, NDIA is proud to share template versions of these tools for the broader digital inclusion community.

Available as downloadable resources on the Digital Navigators webpage, these newly added forms represent the backbone of the Digital Navigators model. With the help of our expert working group, the scope of a Digital Navigator interaction—from the initial conversation, to the troubleshooting process, and the conclusion—has been transformed into a series of forms. These forms serve as a script for a Digital Navigator to follow as they help a community member through their technology-related issue.  Digital Navigators is a replicable, scalable program designed to assist organizations that serve their communities across increased barriers to digital access resulting from COVID-19.