Q&A with South Bend CIO Denise Linn Riedl on city’s digital transformation

Among several cities with 75,000–125,000 residents, the city of South Bend (IN) was named the No.1 Digital City at the 2024 National League of Cities Conference. Established by the Center for Digital Government to recognize cities improving constituent services through innovative technology, South Bend won first place for incorporating generative AI, expanding the Open WiFi Network, and the revamped Police Transparency Hub. Inside INdiana Business spoke with South Bend Chief Innovation Officer Denise Linn Riedl about the digital transformation that is occurring within city government.