T-Mobile’s rate hike raises ire over price lock ‘guarantees’

Judging by the online comments, T-Mobile’s price increase didn’t go over well. That’s putting it mildly—and it’s also no surprise. People generally don’t like to be told their monthly bills are increasing. But in T-Mobile’s case, customers are seething because T-Mobile is raising prices on plans that were offered with “guarantees” they wouldn’t go up, such as T-Mobile One plans. A T-Mobile spokesperson said customers who have Price Lock are still covered under that guarantee. Other than that, T-Mobile wasn’t sharing details about which plans are affected but it was notifying customers to let them know if they were included in the rate hikes, which ranged from $2 to $5/line per month.