USA Fixed Broadband Reliability Experience—August 2024

With home working becoming ubiquitous, along with internet gaming and video streaming, a stable and dependable network is more important than ever. Alongside price, reliability is the key metric driving consumers’ decisions when choosing an internet connection—lightning-fast marketed speeds are irrelevant without a stable connection to use them. This report uses Opensignal’s new Broadband Reliability Experience metric to quantify the real-world experience of our U.S. fixed broadband users. Key findings include: 

• Spectrum has the highest national score for Reliability Experience—741 points on 100-1000 scale.
• Verizon is the top scoring telecom provider, over 100 points below Spectrum.
• Xfinity and Spectrum win all of their head-to-head matchups, each triumphing over Verizon, AT&T and T-Mobile.
• Verizon outperforms T-Mobile in locations where their shared service areas.