Verizon trials new $30 ‘concierge’ service for phone set-up

Verizon’s Chief Operating Officer for the Consumer Group Krista Bourne confirmed that the carrier is trialing a new “concierge” service that will cost customers $30 or $35 to receive assistance when setting up their new phones or other devices. Verizon customers have different levels of comfort with setting up their devices. Some are happy to do everything themselves, others need a minimal amount of assistance, and still others require a lot of help. “We’re testing to see if there’s customer appetite” for the concierge service, she said. Verizon has not settled on a final price for the service. If, after its trials, it does decide to implement a concierge service or different levels of service with different prices, that would likely happen in 2023.